An Operations Manual is a business solution that is at the heart of a systems-driven business. An operations manual produced by Excellence & Execution , will be an authoritative guidebook of how things are done in your business. It will give you an effective way of communicating policy and procedures, and gives your employees the independence and security they need to operate in their jobs for maximum results. It will also serve as the single-point of reference for all important company information. When used properly, it’s not just a place to go to look for “fixes,” rather it’s the first thing employees familiarize themselves with so they know how things work, right from the start.